Frequently Asked Questions
Everything you need to know about our products, shipping, and service.
Where are Lady White Co. products manufactured?
All of our garments are designed and produced in Los Angeles, California. We work closely with local factories to ensure the highest quality craftsmanship and ethical production standards.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items in original packaging within 14 days of delivery. Please note that certain seasonal or sale items may be marked as final sale.
How do I care for my heavy-weight jersey and fleece items?
To maintain the longevity of our custom-knit fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoiding the dryer prevents shrinkage and preserves the fabric texture.
Do you offer international shipping?
Yes, we ship worldwide. International orders are shipped via DHL Express or UPS. Please note that duties and taxes are the responsibility of the customer and are calculated at checkout for most regions.
How can I determine my correct size?
Detailed measurements for every garment are provided on each product page. Our fits range from relaxed to athletic, so we recommend comparing our measurements against a favorite item you already own.
When will my order be processed?
Orders are typically processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information as soon as your package leaves our warehouse.